Thursday, July 31, 2008

J. Crew's Mea Culpa

It's highly unusual that a corporate retailer apologizes. With that said, I've always thought of J. Crew as an extraordinary retailer. I love them - full disclosure. So, imagine my delight when I received this in both my office and my personal inboxes:

Wow, I'll remain a loyal customer. This issue did not affect me in anyway, but I like to know that a company not only recognizes its mistakes and takes measures to correct them, but that they also acknowledge those mistakes with an apology. Keep up the good work J. Crew!

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